The Custom Timber Windows Guarantee
Guarantees provide peace of mind protection. They do not affect statutory rights. Our products and those of our suppliers are legally required to carry a CE mark to declare they meet applicable EU directives that set product standards.
The Custom Timber Windows guarantees are the same as given to us by leading manufacturers for their materials and reflect industry standards.
Paint – 5 years
Timber – 10 years
Glazing – 15 Years
Our experience and quest for quality means we expect guarantee times to be comfortably exceeded. Goods should be checked immediately after delivery. Any shown to be faulty or not as specified will be repaired or replaced. We personally support our guarantees rather than rely on third party insurance.
Problems can arise after delivery that could invalidate guarantees. We advise you read the sections on Handling, Storage & Installation and Care & Maintenance to avoid problems and secure a long, trouble free life.
Call Custom Timber Windows if you need help, advice or guidance.